RETURNS

 

A customer will be allowed to return the product he purchased from www.dwellstores.ae website within 30 days through multiple options as explained below.

 

PICK UP FROM HOME

Customer will be allowed to return the product by choosing “Pick up from home” option. 

 

• Customer will require to log in to his account on the website and select the order to choose the product he wishes to return
• Pick up from home option can be selected for shipping mode before completing the return order
• An email will be sent to the customer confirming the return of the product
• Payment will be reversed back to the customer account he used for purchasing the product
• If the purchase was done through Cash on delivery method, customer account on the website will be credited with the same amount of the return order. Tis can be redeemed for completing the any future purchases on the website without any restrictions on time
• The same online credit can be redeemed at any Gant stores for online purchases as per the conditions specified

 

RETURN THROUGH DWELL STORES

Customer can also return the products bought from www.dwellstores.ae website by visiting any one of the Dwell stores located across UAE.

 

• Customer will require to log in to his account on the website and select the order to choose the product he wishes to return
• “Return to Store” option can be selected for shipping mode before completing the return order
• An email will be sent to the customer initiating the return of the product
• Payment will be reversed back to the original customer account he used for purchasing the product
• If the purchase was done through Cash on delivery method, customer account on the website will be credited with the same amount of the return order. This can be redeemed for completing the any future purchases on the website without any restrictions on time
• Dwell Stores will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
• Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.