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      IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts

      RETURNS

       

      A customer will be allowed to return the product he purchased from www.dwellstores.ae website within 30 days through multiple options as explained below.

       

      PICK UP FROM HOME

      Customer will be allowed to return the product by choosing “Pick up from home” option. 

       

      • Customer will require to log in to his account on the website and select the order to choose the product he wishes to return
      • Pick up from home option can be selected for shipping mode before completing the return order
      • An email will be sent to the customer confirming the return of the product
      • Payment will be reversed back to the customer account he used for purchasing the product
      • If the purchase was done through Cash on delivery method, customer account on the website will be credited with the same amount of the return order. Tis can be redeemed for completing the any future purchases on the website without any restrictions on time
      • The same online credit can be redeemed at any Gant stores for online purchases as per the conditions specified

       

      RETURN THROUGH DWELL STORES

      Customer can also return the products bought from www.dwellstores.ae website by visiting any one of the Dwell stores located across UAE.

       

      • Customer will require to log in to his account on the website and select the order to choose the product he wishes to return
      • “Return to Store” option can be selected for shipping mode before completing the return order
      • An email will be sent to the customer initiating the return of the product
      • Payment will be reversed back to the original customer account he used for purchasing the product
      • If the purchase was done through Cash on delivery method, customer account on the website will be credited with the same amount of the return order. This can be redeemed for completing the any future purchases on the website without any restrictions on time
      • Dwell Stores will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
      • Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.
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      Locate us

      Dwell Registered office 7th Floor, Liwa Tower, Capital Gate, Embassy District, Abu Dhabi, UAE.
      Company Registration Number 1021834.

      Customer Service

      Email us and we will call you back.
      customercare@dwellstores.ae

      Timings : 08.00 to 17.00 hours UAE Time on regular working days

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      • Home
      • New Arrivals
        • Bath
        • Bedding
        • Home Decor
      • Bedding
        • Bed Filler
          • Duvets
          • Quilts
          • Mattress Topper
          • Pillows
        • Bed Linen
          • Duvet Set
          • Comforter Set
          • Bed Sheets
          • Duvet Cover
          • Pillow covers
          • Fitted Sheets
          • Flat Sheets
        • Brands
          • Agent Provacateur
          • Belledorm
          • DKNY
          • Gant
          • Gant Home
          • Helena Springfield
          • Hotel Royal Living
          • Kassatex
          • Morris & Co
          • Oceana
          • Orla Kiely
          • Paradies
          • Punto
          • Rita Ora
          • Sanderson
          • Scion
          • Tess Daly
        • Sleepwear
      • Bath
        • Bath Accessories
          • Lotion Dispenser
          • Tumbler
          • Tooth brush Holder
          • Soap Dish
          • Tissue Cover
          • Waste Basket
          • Tray
          • Canister
          • Shower Curtains
          • Set
          • Storage Hampers
        • Mats & Rugs
          • Bath Mats/rugs
        • Robes
          • Bath robes
          • Gift Set
        • Towels
          • Bath Sheet
          • Bath Towel
          • Hand Towel
          • Wash Towel
        • all
        • Brands
          • Aery
          • DKNY
          • Gant Home
          • Hotel Royal Living
          • Kassatex
          • Oceana
      • Home Decor
        • Home Décor
          • Candle Holders
          • Decor
          • Mirrors
          • Glasses
          • Jar
          • Ceramics
          • Bookends
          • Trinket
          • Frames
          • Trays
          • Vase
          • Lantern
          • Clock
          • Coasters
          • Sets
        • Lighting
          • Chandeliers
          • Table Lamps
          • Floor Lamps
        • Home Fragrance
          • Aroma Candles
          • Diffusers
          • Liquid soap
          • Bath salts
          • Soap Bars
        • Cushions
          • Cushion
        • Brands
          • Aery
          • Aura Myst
          • Bloomr
          • Cent
          • Chickidee
          • Peppermint Grove
          • Ted Baker
      • Bespoke
      • Shop by Brand
        • Best Selling Brands
          • Gant Home
          • Harlequin
          • Helena Springfield
          • Morris & Co
          • Punto
          • Sanderson
          • Scion
          • Peppermint Grove
          • Hotel Royal Living
          • Chickidee
          • Ted Baker
        • New Brands
          • NUHR Home
          • Portfolio Home
          • Hotel Royal Living
          • Peri Home
          • Aura Myst
          • Oceana
        • Featured Brands
          • Dwell
          • Apple Tree
          • Portfolio Home
          • Silent Night
          • Bloomr
          • Kassatex
          • Rita Ora
          • Aery
          • DKNY
          • Paradies
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