Delivery & Return

DELIVERY

 

Once the customer has successfully filled in all the customer details, he will be prompted to choose a delivery method for the item/s he wishes to order from the website. The available delivery options for the customer include

 

  1. Home Delivery
  2. Click and Collect from any Dwell Store in the region

 

HOME DELIVERY

Once a customer has opted for Home delivery, the merchandise will be delivered to the shipping address mentioned in the customer details form. The delivery timelines and the policies are highlighted below.

                    WITHIN UAE

As part of our delivery policy, any products bought from the www.dwellstores.ae website will be delivered within 1-2 days to

  • Dubai
  • Abu Dhabi

And within 1-3 days to

  • Sharjah, Ajman, Fujairah, Ras Al Khaimah, Umm Al Quwain and Al Ain

 

CLICK & COLLECT FROM DWELL STORES

Customer will have an option to make an order online and the items will be delivered to the selected store for collection.

This option is available across all the Dwell stores within UAE.

                      CONDITIONS

Click & Collect option is only available for

  • Orders confirmed by online payment method
  • Return of any item purchased through Click & Collect will be available only through Dwell stores
  • The customer will receive an order confirmation via email/text message* once an order is placed
  • The customer will receive a notification via e-mail/text message* once the order is ready for collection
  • The order will be kept in the store for 14 days for the customer to pick up
  • All uncollected orders after 14 days* will be cancelled automatically and payment made will be refunded to the card used for the purchase
  • Customer will have an option to contact the Customer Care* to inform us about any delay in picking up the order
  • Customer care will confirm with the customer* prior to the order cancellation to avoid any confusion related to the order pick up

 

Delivery Charges

  • Free for all orders placed through Click & Collect option

 

 

PAYMENT

 

Once a customer has selected the products that he/she intends to buy and selected the shipping method, they will be moved to the payment section of the check out process. The payment options available for the customer is detailed below.

PAYMENT BY CARD

Customer will be allowed to complete the purchase using any debit/credit card verified through the Payfort payment gateway channel.

 

  • Payment will be authorized using the verification code of the card
  • All the bank related payment options will be done through communication between customer and the bank and the website will not be responsible for any of the issues incurred from those transactions
  • Order will be processed only after the successful completion of the payment process

CASH ON DELIVERY

Customer will be given an option to complete the transaction by means of opting for Cash on delivery option in which payment will be initiated only at the time of delivery of the product.

 

  • Cash On Delivery option is only available for Home Delivery shipping method
  • There will be a charge of AED 10 levied from the customer if Cash on Delivery option is selected for payment purposes
  • If a customer chooses the option of Click and Collect from the any of the Gant stores, payment will need to made through Card and then only the order will be processed for Click and Collect option. 

 

RETURNS

 

A customer will be allowed to return the product he purchased from www.dwellstores.ae website within 30 days through multiple options as explained below.

 

PICK UP FROM HOME

Customer will be allowed to return the product by choosing “Pick up from home” option. 

 

  • Customer will require to log in to his account on the website and select the order to choose the product he wishes to return
  • Pick up from home option can be selected for shipping mode before completing the return order
  • An email will be sent to the customer confirming the return of the product
  • Payment will be reversed back to the customer account he used for purchasing the product
  • If the purchase was done through Cash on delivery method, customer account on the website will be credited with the same amount of the return order. Tis can be redeemed for completing the any future purchases on the website without any restrictions on time
  • The same online credit can be redeemed at any Gant stores for online purchases as per the conditions specified

 

RETURN THROUGH DWELL STORES

Customer can also return the products bought from www.dwellstores.ae website by visiting any one of the Dwell stores located across UAE.

 

  • Customer will require to log in to his account on the website and select the order to choose the product he wishes to return
  • “Return to Store” option can be selected for shipping mode before completing the return order
  • An email will be sent to the customer initiating the return of the product
  • Payment will be reversed back to the original customer account he used for purchasing the product
  • If the purchase was done through Cash on delivery method, customer account on the website will be credited with the same amount of the return order. This can be redeemed for completing the any future purchases on the website without any restrictions on time
  • Dwell Stores will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
  • Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.