To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
Items can be returned within 30 days of receipt of shipment
- Items should be in Original/New Condition
- For clothing, unwashed and unworn
- Items should be in Original Packaging
*Free gifts and promotional items are non-returnable!
Are there any charges for return?
- Free Returns
- Shipping charges paid while placing the order are non-refundable
- Return shipping charges to be borne by the customer
How soon will I get my refund?
- We will notify you upon receiving the item and after inspection of the same.
- If the return is approved a refund transaction will be initiated to the original mode of payment (Except COD/Coupon Code), amount shall reflect in your account within 10-15 days.
Timings : 08.00 to 17.00 hrs on regular working days
Dwell Registered office 7th Floor, Liwa Tower, Capital Gate, Embassy District, Abu Dhabi, UAE..
Company Registration Number 1021834.